Our aim is to serve you at all times with care and attention.

BUT, SOMETIMES THINGS DON’T GO TO PLAN:
HERE’S HOW WE DEAL WITH COMPLAINTS

We aim to offer our clients an efficient and effective service and we are confident that we will do so in this case.

However, should there be any aspect of our service which you are unhappy with and which we cannot resolve between ourselves, you may raise the matter with either Lucy Lafferty-Brown or Maybelline Appiah.

If you are still not satisfied, you can then contact the Legal Ombudsman, PO Box 6806 Wolverhampton WV1 9WJ about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.